Help & Support

Everything you need to know about using NotepadOne effectively. Simple guides, troubleshooting tips, and answers to common questions.

Getting Started

Using NotepadOne in 30 Seconds

1

Start Writing

Click in the editor area and start typing. Your notes save automatically.

2

Format Text

Use the toolbar to add bold, italic, headings, and lists to your notes.

3

Organize

Create multiple notes and switch between them using the sidebar.

Key Features Guide

Rich Text Formatting

Format your notes with bold, italic, headings, lists, and more. Use the toolbar buttons or keyboard shortcuts for quick formatting.

Toolbar - Select text to see formatting options
Markdown - Type # for headings, * for lists
Keyboard shortcuts - See complete list below
Code blocks - Syntax highlighting for 20+ languages

Managing Multiple Notes

Organize your thoughts with multiple notes:

• Click "New Note" button to create additional notes
• Click on note titles in the sidebar to switch between them
• Edit note titles by clicking in the title field at the top
• Delete notes using the × button (hover over notes in sidebar)

Exporting & Backing Up Notes

Save your notes in different formats:

• Use "Export" dropdown to download as files
• Use "Copy" dropdown to copy to clipboard
• Available formats: Plain Text (.txt), Markdown (.md), HTML (.html)
• Regular exports recommended for backup

Sharing & Collaboration

Invite others to view or edit your notes together in real-time:

FREEShare up to 3 notes
• Click "Share" button in toolbar
• Enter collaborator email addresses
• Choose View or Edit permissions
PREMIUMUnlimited sharing + real-time collaboration
• See live cursors from all collaborators
• Instant sync of edits across all devices
• Learn more in Premium Setup section

Folders & Organization

Creating & Managing Folders

Organize your notes into folders for better structure and quick access.

• Click "New Folder" button in the sidebar
• Give your folder a descriptive name
• Drag and drop notes into folders to organize them
• Create nested folders by dragging one folder into another
• Right-click folders for rename/delete options

Moving & Reorganizing Notes

Easily reorganize your workspace with drag-and-drop:

Drag notes from one folder to another
Reorder notes by dragging them up or down
Move to root by dragging notes outside all folders
Bulk operations - select multiple notes with Shift+Click

Finding Notes Quickly

Use search and filters to locate notes instantly:

Search bar - Type to search note titles and content
Collapse folders - Click arrow icons to hide/show folder contents
Recent notes - Most recently edited appear at the top
Pinned notes - Pin important notes to keep them accessible

Premium Setup & Features

Upgrade to Premium

Get unlimited notes, 5GB cloud storage, and real-time collaboration for $2.99/month.

View Pricing & Features →

Enabling Cloud Sync

After upgrading to Premium, enable cloud sync to access your notes anywhere:

1. Open Settings (gear icon in sidebar)
2. Go to the Cloud Sync tab
3. Click "Enable Cloud Sync" for individual notes
4. Your notes will now sync across all your devices
5. Changes sync automatically in real-time

Setting Up Collaboration

Invite others to edit notes together in real-time (Premium only):

1. Open the note you want to share
2. Click the "Share" button in the toolbar
3. Enter collaborator email addresses
4. Choose permission level (View or Edit)
5. Collaborators receive an invite link via email
6. See real-time cursors and edits from all collaborators

Managing Storage & Attachments

Premium includes 5GB of cloud storage for images and files:

• View storage usage in Settings → Account
• Upload images by dragging into the editor
• Images are automatically synced to cloud storage
• Manage attachments in the Settings panel
• Free users: Images stay local-only

Keyboard Shortcuts

Master these shortcuts to work faster and more efficiently

Text Formatting

Bold
Ctrl+B
Italic
Ctrl+I
Underline
Ctrl+U
Strikethrough
Ctrl+Shift+S

Lists & Structure

Bullet List
Ctrl+Shift+8
Numbered List
Ctrl+Shift+7
Code Block
Ctrl+Shift+C
Blockquote
Ctrl+Shift+B

General Actions

Undo
Ctrl+Z
Redo
Ctrl+Shift+Z
Find/Search
Ctrl+F
Select All
Ctrl+A

💡 For macOS users:

Replace Ctrl with ⌘ Cmd

Troubleshooting

My notes disappeared!

This usually happens when browser data is cleared. Here's what to check:

• Are you using the same browser and device?
• Have you recently cleared browser data or used incognito mode?
• Are you using a different browser profile or user account?
• Check if you have any exported backups of your notes
Premium users: If using cloud sync, log in to recover your notes

Remember: Free local notes are private by design and stay only on your device. Premium cloud sync protects against data loss from browser clearing.

The app isn't loading properly

Try these steps to resolve loading issues:

• Refresh the page (Ctrl/Cmd + R)
• Clear browser cache and reload
• Check if JavaScript is enabled in your browser
• Try using a different browser or updating your current one

Formatting isn't working

If text formatting options aren't responding:

• Make sure to select text before applying formatting
• Try using keyboard shortcuts (Ctrl/Cmd + B for bold, etc.)
• Refresh the page if the toolbar isn't responding
• Check if your browser supports modern web features

Can't create new notes

If the "New Note" button isn't working:

Free users: Check if you've reached the 30-note limit (upgrade to Premium for unlimited)
• Check if you've reached your browser's storage limit
• Try refreshing the page
• Clear some browser data to free up space
• Export existing notes and clear localStorage if needed

Browser Compatibility

Supported Browsers

Chrome 60+ (Desktop & Mobile)
Firefox 55+ (Desktop & Mobile)
Safari 11+ (Desktop & iOS)
Edge 79+ (Chromium-based)

Requirements

• JavaScript must be enabled
• localStorage support required
• Modern CSS support for best experience
• Internet connection for initial load only

Tips & Best Practices

Regular Backups

Free users: Export important notes regularly since local storage can be cleared. Premium users: Enable cloud sync for automatic backup and protection.

Organize with Titles

Give your notes descriptive titles to make them easier to find. This helps especially when you have many notes.

Use Headings

Structure longer notes with headings (H1, H2, H3) to make them more readable and easier to navigate.

Mobile Usage

NotepadOne works great on phones and tablets. Use the sidebar toggle to switch between notes on mobile.

Still Need Help?

Can't find what you're looking for? We're here to help with any questions or issues.

Contact Support: support@notepadone.com