Help & Support

Everything you need to know about using NotepadOne effectively. Simple guides, troubleshooting tips, and answers to common questions.

Getting Started

Using NotepadOne in 30 Seconds

1

Start Writing

Click in the editor area and start typing. Your notes save automatically.

2

Format Text

Use the toolbar to add bold, italic, headings, and lists to your notes.

3

Organize

Create multiple notes and switch between them using the sidebar.

Key Features Guide

Rich Text Formatting

Select text to see formatting options, or use keyboard shortcuts for quick formatting. See our Features page for complete details on all editing capabilities.

Ctrl/Cmd + B - Bold
Ctrl/Cmd + I - Italic
Ctrl/Cmd + U - Underline
Ctrl/Cmd + Shift + S - Strikethrough

Managing Multiple Notes

Organize your thoughts with multiple notes:

• Click "New Note" button to create additional notes
• Click on note titles in the sidebar to switch between them
• Edit note titles by clicking in the title field at the top
• Delete notes using the × button (hover over notes in sidebar)

Exporting & Backing Up Notes

Save your notes in different formats:

• Use "Export" dropdown to download as files
• Use "Copy" dropdown to copy to clipboard
• Available formats: Plain Text (.txt), Markdown (.md), HTML (.html)
• Regular exports recommended for backup

Troubleshooting

My notes disappeared!

This usually happens when browser data is cleared. Here's what to check:

• Are you using the same browser and device?
• Have you recently cleared browser data or used incognito mode?
• Are you using a different browser profile or user account?
• Check if you have any exported backups of your notes

Remember: This is by design for privacy - see our Privacy Policy to understand how local storage protects your data.

The app isn't loading properly

Try these steps to resolve loading issues:

• Refresh the page (Ctrl/Cmd + R)
• Clear browser cache and reload
• Check if JavaScript is enabled in your browser
• Try using a different browser or updating your current one

Formatting isn't working

If text formatting options aren't responding:

• Make sure to select text before applying formatting
• Try using keyboard shortcuts (Ctrl/Cmd + B for bold, etc.)
• Refresh the page if the toolbar isn't responding
• Check if your browser supports modern web features

Can't create new notes

If the "New Note" button isn't working:

• Check if you've reached your browser's storage limit
• Try refreshing the page
• Clear some browser data to free up space
• Export existing notes and clear localStorage if needed

Browser Compatibility

Supported Browsers

Chrome 60+ (Desktop & Mobile)
Firefox 55+ (Desktop & Mobile)
Safari 11+ (Desktop & iOS)
Edge 79+ (Chromium-based)

Requirements

• JavaScript must be enabled
• localStorage support required
• Modern CSS support for best experience
• Internet connection for initial load only

Tips & Best Practices

Regular Backups

Export important notes regularly. Since everything is stored locally, clearing browser data will permanently delete your notes.

Organize with Titles

Give your notes descriptive titles to make them easier to find. This helps especially when you have many notes.

Use Headings

Structure longer notes with headings (H1, H2, H3) to make them more readable and easier to navigate.

Mobile Usage

NotepadOne works great on phones and tablets. Use the sidebar toggle to switch between notes on mobile.

Still Need Help?

Can't find what you're looking for? We're here to help with any questions or issues.

Contact Support: support@notepadone.com